Customer Service Representative (Italian Nationality)

BLS International · Territoire de la Capitale fédérale

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🇬🇧 English

Job description

About the role

The Customer Service Representative will serve as the main point of contact for all Italy Mission‑related communications and requests. Based in Islamabad, the role supports seamless interaction between the Italian Embassy, internal departments and BLS management. The position also provides ad‑hoc Italian language assistance when required.

Key responsibilities

Coordinate with internal departments to ensure operational support for the Italy Mission.
Monitor mission activities, track issues, and provide regular updates to management.
Handle employee queries, training updates, and escalate complex matters.
Liaise with the Country Manager, mission officials, HR, Finance and other support functions.
Maintain confidentiality, support audits, inspections and compliance reviews.
Prepare memos for each application for the Italian Embassy and schedule appointments as requested.
Guide front‑desk team on process changes and maintain trackers for compliance observations and corrective actions.

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Published 8 hours ago

Expires 1 month from now

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BLS International

Territoire de la Capitale fédérale

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