Customer Service Representative - Night Shift

About the role

Ibex, on behalf of one of its clients, is recruiting a Customer Service Representative (CSR) with exceptional English communication skills. The role suits a confident, articulate person who can handle customers professionally and solve problems, and works well in a night-shift environment.

Key responsibilities

• Handle customer inquiries and give professional, timely assistance.
• Communicate with customers by phone and other relevant channels.
• Understand customer concerns and provide suitable solutions.
• Maintain a high standard of customer service and professionalism.
• Record customer interactions accurately and update the relevant systems.
• Coordinate with customers to resolve their issues.

Required profile

• Exceptional English communication skills (must have).
• Strong verbal and written communication, and excellent customer-handling abilities.
• Confident and professional communication style.
• Strong problem-solving and multitasking skills.
• Ability to work effectively in a night-shift environment.
• Previous experience in customer service, call centers or BPOs is preferred.

Required skills

• Experience with HR software, HRIS, CRM or other business software is a plus, but not mandatory.
• Ability to learn and adapt quickly to new software and systems.