Customer Support Team Lead
ePAGING · Karachi
Job description
About the role
ePAGING Pvt. Ltd. is looking for a motivated, proactive and results-driven Team Lead - Customer Support to lead its customer support operations serving clients in the US health care sector. The position is full-time and onsite, on night shift covering US business hours.
Key responsibilities
- Lead, coach and motivate the customer support team.
- Monitor team performance, productivity and service quality.
- Handle escalations and ensure excellent customer satisfaction.
- Drive performance improvements and achieve operational targets.
Required profile
- At least 2 years of customer support experience, with some experience in a team leadership or supervisory role.
- US client, healthcare or BPO experience is an advantage.
Required skills
- Strong communication skills.
- Problem-solving skills.
- Team-management skills.
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Published 1 week ago
Expires 1 month from now
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ePAGING
Karachi
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