International Customer Care Representative

About the role

ABS International, a US-based organisation operating in Karachi since 2009, is hiring an International Customer Care Representative for its US operations team. This is a full-time, permanent, on-site position in Gulshan-e-Iqbal, Karachi, handling inbound calls from existing US customers. It is a 100% inbound support role with no sales, cold calling or selling responsibilities.

Key responsibilities

• Handle incoming calls from existing customers across the United States.
• Respond to customer inquiries and service-related requests.
• Provide effective solutions while maintaining a professional approach.
• Ensure a positive customer experience through clear communication.
• Maintain accurate customer records and follow company procedures.

Required profile

• Good spoken and written English; strong listening and communication skills.
• Polite, patient and customer-oriented attitude.
• Good interpersonal and problem-solving abilities.
• Previous customer support or BPO experience is a plus; fresh candidates with strong English are welcome.

What we offer

• Basic salary of PKR 40,000 - 45,000, plus an attendance allowance of PKR 3,000 per month.
• Performance-based monthly incentives.
• 15 days of fully paid annual leave and a provident fund facility.
• Fixed working hours with no rotational shifts, Monday to Saturday.
• Comprehensive paid training and career growth opportunities.

Shift options are 7:00 PM - 3:00 AM or 6:00 PM - 2:00 AM. Candidates apply by sending their CV to the company's HR department.