Customer Support Executive (US Customers)

About the role

ABS International, a US-based company operating in Karachi since 2009, is hiring a Customer Support Executive to handle inbound calls from existing US-based customers. The role is full-time, on-site in Gulshan-e-Iqbal, Block 13-C, Karachi, with shifts of 7 PM to 3 AM or 6 PM to 2 AM, Monday to Saturday.

Key responsibilities

• Handle inbound calls from US customers.
• Respond to customer inquiries and provide assistance.
• Resolve service-related concerns professionally.
• Maintain accurate records and follow company procedures.

Required profile

• Good spoken and written English.
• Patient, polite and customer-focused attitude.
• Strong communication and problem-solving skills.
• Customer service or BPO experience preferred; freshers with strong English are welcome.

What we offer

• Base salary of PKR 40,000 to 45,000, plus a PKR 3,000 monthly attendance allowance.
• Performance-based incentives.
• 15 days fully paid annual leave and a provident fund.
• Fixed shift with no rotation, training and career growth opportunities.

The role is customer support, not sales, and complete training is provided. Applications are made by contacting the employer directly.