Head of Growth & Retention

About the role

We are looking for a strategic, commercially‑driven leader to own subscriber acquisition, base expansion and customer retention across our key markets. The Head of Growth & Retention will manage the full customer lifecycle, from attracting new users to maximising lifetime value and reducing churn.

Key responsibilities

• Develop and execute market‑specific growth and retention roadmaps in partnership with Market Heads and Commercial Directors.
• Own the growth and retention P&L for assigned markets, setting pricing, promotional, loyalty and win‑back strategies.
• Design and launch campaigns that minimise voluntary and involuntary churn while driving revenue uplift.
• Champion the rollout of Circles’ AI‑driven products and solutions to deliver measurable ROI.
• Collaborate closely with data, product and commercial teams to leverage analytics and AI for decision‑making.

Required profile

• Proven experience leading growth, acquisition or retention functions in telecom, digital services or related sectors.
• Strong commercial acumen with a track record of delivering revenue growth and churn reduction.
• Excellent stakeholder management skills and ability to influence senior market leadership.
• Data‑oriented mindset with experience using analytics to shape strategy.

Required skills