Head of Partner Relations (Pakistan)

About the role

The Head of Partner Relations will strengthen Circles’ relationships with strategic telecom customers across Pakistan, acting as a trusted advisor to senior stakeholders and driving partnership growth.

Key responsibilities

• Own and grow strategic customer relationships across Pakistan, serving as a trusted partner to senior telecom executives.
• Develop and execute account strategies to drive customer growth, retention, expansion, and long‑term partnership value.
• Identify and develop new business opportunities, including account expansion, new solutions, strategic partnerships, and transformational programs.
• Lead end‑to‑end customer programs, coordinating product, technology, commercial, operations, delivery and other internal functions.
• Act as the primary internal and external program leader, ensuring alignment on objectives, timelines, dependencies, risks and outcomes.
• Proactively identify delivery risks and customer concerns, develop mitigation plans and ensure issues are resolved effectively.
• Build strong executive relationships and represent Circles with credibility in senior customer engagements.
• Develop strategic partnerships within the telecom ecosystem to strengthen market position and create new opportunities.

Required profile

• 10+ years’ experience in Customer Success, Account Management or Strategic Partnerships, preferably in Pakistan telecom or telecom technology.
• Proven track record of growing strategic accounts through trusted relationships and identifying expansion opportunities.
• Deep understanding of the Pakistan telco business landscape with established networks.
• Strong program management skills to coordinate internal functions and deliver customer programs.
• Ability to lead cross‑functional initiatives and manage end‑to‑end delivery with minimal supervision.