Technical Support Executive
ChatPandas · Lahore
Job description
About the role
We are looking for a proactive, customer‑focused Technical Support Executive to assist users of our CMS platform for website creation. The role involves providing timely technical assistance, troubleshooting issues, and ensuring a smooth, positive experience for our users.
Key responsibilities
- Provide technical assistance and support to users via email regarding the CMS platform.
- Diagnose and troubleshoot technical issues, guiding users through step‑by‑step solutions.
- Assist users with website setup, configuration, customization, and feature integration.
- Escalate complex issues to relevant teams and collaborate with Development and Product Management.
- Maintain high customer satisfaction through timely follow‑ups and ownership of user issues.
Required profile
- Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
- Prior experience in a technical support role, preferably in software or web development.
- Basic to intermediate knowledge of HTML, CSS, and JavaScript.
- Familiarity with CMS or website builders such as WordPress or Wix.
Required skills
- HTML
- CSS
- JavaScript
- WordPress
- Wix
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Pakistan.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 17 hours ago
Expires 1 month from now
1 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
ChatPandas
Lahore