Tele-Sales & Customer Relations Executive

About the role

Cansport, a tennis ball manufacturer with over 25 years of experience, is hiring a full-time, on-site Tele-Sales & Customer Relations Executive in the Karachi Division. The role handles inbound and outbound calls to promote Cansport products, answer customer inquiries and generate sales opportunities.

Key responsibilities

• Maintain customer records and follow up on leads
• Process orders and coordinate with internal teams to ensure timely delivery and service
• Manage client relationships, address concerns and support customer satisfaction initiatives
• Prepare basic sales reports and share customer feedback with management
• Contribute to continuous improvement of customer service processes

Required profile

• Strong communication and customer service skills, with good interpersonal and client relations abilities
• Focus on customer satisfaction and ability to handle customer concerns effectively
• Basic sales and telemarketing skills, including lead follow-up and order processing
• Ability to work full time on site in the Karachi Division and collaborate with cross-functional teams
• Prior experience in tele-sales, call centers or customer relations is preferred
• Minimum high school diploma; a college degree in business, marketing or a related field is an advantage

Required skills

• Comfort using phone systems, CRM or customer databases
• Common office software