Ticketing Officer

About the role

OS Travel & Tours is seeking a professional Ticketing Officer to join its Islamabad office. The role involves managing air ticketing operations for both domestic and international travel, ensuring accurate reservations and excellent client service.

Key responsibilities

• Handle inbound ticketing inquiries and provide flight quotations.
• Make, modify, re‑issue, and cancel reservations in line with airline policies.
• Check flight schedules, fares, availability and applicable rules.
• Process refunds, ticket changes and manage related airline procedures.
• Advise clients on baggage allowances, fare conditions and travel requirements.
• Maintain precise records of bookings, tickets and client information.
• Coordinate with airlines, travel suppliers and internal teams.
• Follow up with clients for payment confirmations and booking updates.

Required profile

• Practical experience in air ticketing and reservations.
• Familiarity with GDS/reservation systems such as Galileo, Amadeus or Sabre.
• Good English communication and client‑handling abilities.
• Strong computer and internet proficiency.
• High attention to detail and ability to work under deadlines.
• Preferred candidates from Islamabad/Rawalpindi.

Required skills

• Galileo
• Amadeus
• Sabre

What we offer

• Competitive salary PKR 35,000–45,000 per month.
• Performance‑based incentive bonus.
• Paid leaves.