Assistant Manager – Patient Enrollment (Night Shift)

About the role

Minerva Research Solutions is seeking an Assistant Manager – Patient Enrollment to lead the night‑shift operations of its Patient Enrollment Department in Karachi. The role involves supervising a team of enrollment specialists, driving recruitment targets, and ensuring compliance with regulatory standards.

Key responsibilities

• Supervise day‑to‑day operations of the Patient Enrollment Department.
• Lead, coach, mentor, and develop Team Leads and Patient Enrollment Specialists.
• Monitor departmental KPIs, productivity, quality, attendance, and enrollment performance.
• Develop and implement patient recruitment strategies to improve enrollment outcomes across active clinical trials.
• Ensure all participant screenings and enrollment activities comply with study protocols, FDA regulations, HIPAA requirements, and Good Clinical Practice (GCP) guidelines.
• Collaborate with Clinical Research Coordinators, Regulatory, Data Operations, and other cross‑functional teams to meet study enrollment goals.
• Analyze operational reports, identify trends, challenges, and improvement opportunities.
• Conduct performance reviews, coaching sessions, and training programs for team members.
• Maintain accurate participant records within the Clinical Trial Management System (CTMS).
• Handle escalated participant concerns and operational issues professionally.
• Support workforce planning, scheduling, resource allocation, and departmental capacity management.
• Participate in recruitment, interviewing, onboarding, and performance management of new team members.
• Prepare daily, weekly, and monthly operational reports for senior management.
• Drive continuous process improvements to enhance efficiency, quality, and participant experience.
• Perform additional managerial responsibilities as assigned.

Required profile

• Bachelor’s degree in Pharm‑D, BDS, MBBS, Healthcare Administration, Life Sciences or a related field.
• Minimum 3 years of relevant experience in clinical research, patient enrollment, or related roles.

Required skills

• Clinical Trial Management System (CTMS)