Bank Branch Manager - Operations & Customer Service

About the role

Agay Barho is seeking an experienced Bank Branch Manager to oversee daily operations and deliver exceptional customer service at its Gujrat branch. The role focuses on driving business growth, meeting sales and deposit targets, and ensuring compliance with banking policies.

Key responsibilities

• Oversee daily branch operations and ensure adherence to banking policies and operational standards.
• Achieve and exceed deposit, sales, and overall business growth targets through strategic planning.
• Maintain strong customer relationships by promptly addressing branch-level concerns.
• Monitor branch profitability and produce detailed performance and service quality reports.
• Coordinate with support staff and external partners to optimise operational workflows.
• Implement sales strategies and operational plans to enhance the customer experience.
• Ensure strict regulatory compliance and accurate cash management.
• Evaluate branch processes regularly and propose efficiency improvements.

Required profile

• Proven experience in bank branch management or a similar operational leadership role.
• Strong understanding of banking regulations and compliance requirements.
• Ability to drive business growth and meet sales/deposit targets.
• Excellent customer‑service orientation and problem‑solving skills.
• Effective coordination and communication with internal and external stakeholders.

Required skills

What we offer

• Opportunity to strengthen leadership capabilities within a growing banking institution.
• Exposure to a dynamic branch environment with a focus on performance and customer satisfaction.