Call Center Specialist

About the role

MedovaBridge is seeking a full‑time Call Center Specialist to join its on‑site team in Multan. You will be the first point of contact for patients and customers, handling both inbound and outbound calls while delivering accurate information about services and policies.

Key responsibilities

• Answer inbound calls and initiate outbound calls to address customer inquiries.
• Provide clear, accurate information on services, policies, and procedures.
• Document call details and update customer records in the CRM system.
• Escalate complex issues to the appropriate team members promptly.
• Follow defined scripts and procedures while meeting performance targets such as response time and call quality.
• Collaborate with colleagues and supervisors to resolve issues efficiently.

Required profile

• Strong customer support skills with empathy, patience, and problem‑solving ability.
• Excellent verbal communication and active listening.
• Experience in contact‑center environments and familiarity with call handling metrics.
• High school diploma or equivalent; additional customer‑service certifications are a plus.
• Ability to work on‑site in Multan, manage time effectively, and handle a high volume of calls while maintaining quality.
• Willingness to work shifts and participate in ongoing training.

Required skills

• Proficiency with call‑center software.
• Experience using CRM tools.
• Competence in standard office applications (e.g., Microsoft Office).