Call Center Technical Support
Hikvision Pakistan · Karachi
Job description
About the role
Provide technical service and support to end‑users through phone, email or remote diagnostic tools, handling hardware and software issues across various technologies.
Key responsibilities
- Operate automated call distribution software and manage remote connections.
- Diagnose and resolve issues related to internet connectivity, CCTV, VOIP and other hardware/software.
- Process and record call transactions using designated tracking software.
- Escalate priority issues and redirect problems to appropriate resources.
- Offer alternative solutions to retain customers and follow up with scheduled callbacks.
Required profile
- Technical call‑center background in IT, CCTV or ELV.
- Good communication skills, fluent spoken and written English; French a plus.
- Ability to work under pressure and maintain a calm demeanor.
- Previous technical call‑center experience preferred.
Required skills
- Automated Call Distribution (ACD) software
- Remote diagnostic tools
- Internet connectivity troubleshooting
- CCTV systems
- VOIP technologies
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Published 12 hours ago
Expires 1 month from now
3 views · 0 interested
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Hikvision Pakistan
Karachi