Candidate Support Associate – Customer Success

About the role

Giant Group is looking for a Candidate Support Associate to ensure a smooth, positive experience for candidates throughout screening and onboarding. You will be the primary point of contact, handling queries via phone, email and live chat while upholding GDPR and data‑protection standards.

Key responsibilities

• Serve as the first point of contact for inbound candidate and client enquiries across phone, live chat and email.
• Resolve first‑line queries related to candidate status, account access, system navigation and general service support.
• Escalate complex or unresolved issues to the appropriate Customer Success Advisor.
• Schedule and conduct candidate call‑backs as required.
• Manage client queries allocated through the customer success mailbox, ensuring timely responses.
• Maintain high service standards while meeting agreed SLA timelines.
• Collaborate with internal stakeholders to resolve complex issues and contribute to process improvements.

Required profile

• Degree‑level education or equivalent experience.
• Strong communication skills and a customer‑focused attitude.
• Ability to manage workload efficiently and work within defined SLAs.
• Good understanding of GDPR and data‑protection best practices.

Required skills

• Proficiency in handling live‑chat, phone and email communication tools.

What we offer

• Competitive monthly salary ranging from PKR 98,000 to PKR 125,500 plus an additional PKR 31,000 allowance.
• Permanent contract with a full‑time schedule (40 hrs, Mon‑Fri).
• Opportunity to work in a growing global workforce‑management company.