Chief Product Officer

About the role

The Chief Product Officer (CPO) is the visionary leader responsible for Pakistan's national digital government services portfolio. This executive translates the ‘Digital Nation’ vision into secure, scalable, citizen‑centric digital products and owns the full product lifecycle.

Key responsibilities

• Develop and own the national digital product portfolio strategy aligned with the National Digital Masterplan.
• Oversee end‑to‑end product lifecycles, from concept and public‑value case to launch, iteration, and sunsetting.
• Define performance frameworks (KPIs, OKRs) covering user satisfaction, adoption rates, and cost‑effectiveness.
• Lead, recruit, mentor and inspire a team of Digital Government Product Managers, fostering an agile, product‑led culture.
• Champion citizen‑centric design by embedding Human‑Centred Design and Design Thinking across discovery and development.
• Act as primary liaison with government ministries, ensuring products meet policy, legal and stakeholder requirements.
• Partner with the Chief Technology Officer to ensure product roadmaps are technically feasible, secure and scalable at a national level.

Required profile

• Advanced degree (Master’s) in Product Design, Computer Science, IT, UI/UX, Design, Business Administration or a related field.
• 15+ years of senior leadership experience in digital product development, preferably within large‑scale or public‑sector environments.

Required skills