Client Communication Coordinator / Support Team Officer

About the role

This role handles client communication and coordination for an accounting firm. It covers inbound and outbound calls, lead generation, scheduling client meetings and keeping records of client interactions. Lahore-based candidates are preferred.

Key responsibilities

• Handle inbound and outbound calls professionally and communicate with clients in a timely, courteous way.
• Contact prospective clients by email and other channels to understand their queries and respond appropriately.
• Manage new leads by explaining the firm's services and scheduling introductory meetings.
• Coordinate meeting requests from existing clients with accountants and schedule appointments.
• Assign client-related tasks to the accounting team and follow up on their completion.
• Generate and maintain reports on inquiries, leads, meeting schedules, task assignments and communications.
• Keep accurate records of client interactions, inquiries, follow-ups and meeting outcomes.
• Follow up with clients and internal teams on pending matters.

Required profile

• Bachelor's, Master's or MBA degree, or a relevant degree.
• Minimum 1-2 years of experience in a relevant role.
• Excellent verbal and written English; females are encouraged to apply.

Required skills

• Good command of MS Office.
• Excellent communication and interpersonal skills.

Working hours are 4:00 PM to 1:00 AM, Monday to Friday. Applications are made by sending a resume by email before 28 October 2026.