Client Onboarding Specialist

About the role

We are seeking a Client Onboarding Specialist to join our team in Karachi. You will be responsible for guiding new clients through a smooth onboarding journey, ensuring they understand our product and can use it effectively.

Key responsibilities

• Manage end‑to‑end client onboarding processes and ensure timely completion of milestones.
• Coordinate with clients to gather requirements, set up accounts, and provide product training.
• Act as the primary point of contact during the onboarding phase, addressing queries and resolving issues.
• Collaborate with internal technical, support, and operations teams to deliver seamless onboarding.
• Maintain onboarding documentation, provide regular status updates, and hand over clients to support or account management after completion.

Required profile

• Bachelor’s degree in Business, Communications, or a related field.
• 1–2 years of experience in client‑facing roles, preferably in onboarding or customer success.
• Strong communication, interpersonal, and problem‑solving skills.
• Ability to explain product features clearly and manage multiple tasks efficiently.

Required skills

• Familiarity with CRM tools.
• Basic system configuration knowledge.