Client Retention Specialist – Night Shift

About the role

ICON Global is looking for a high‑performing Client Retention Specialist to nurture and expand relationships with hotel and hospitality clients across international markets. The role focuses on driving repeat business, increasing account value, and ensuring a reliable supply of hotel linen and amenities.

Key responsibilities

• Manage assigned hotel and hospitality client accounts across international markets.
• Build and maintain strong relationships with procurement heads, hotel managers, and purchasing teams.
• Drive repeat orders, identify upselling and cross‑selling opportunities, and ensure consistent account engagement.
• Handle client communication via phone, email, and CRM with professionalism.
• Coordinate with production, logistics, and operations teams to guarantee timely order fulfillment.
• Address client concerns and resolve service or product issues promptly.
• Maintain accurate CRM records, track account activity, orders, and pipeline.
• Monitor account performance and contribute to revenue‑growth targets.

Required profile

• Bachelor’s degree in Business, Marketing or related field (preferred).
• 2+ years of experience in B2B sales, account handling, or hospitality supply industry.
• Strong communication and negotiation abilities.
• Comfortable managing international hospitality clients.
• Target‑driven mindset with strong ownership and accountability.
• Willingness to work evening/night shift aligned with US market hours.

Required skills

• Zoho CRM

What we offer

• Provident Fund Support
• Medical & Life Insurance
• Commission
• Annual Bonus
• Attendance Bonus
• Paid Leaves
• Leave Encashment