Community Manager

About the role

WPP Media is seeking a passionate Community Manager to lead online community engagement for its portfolio of leading brands. You will be the primary point of contact for audiences across social platforms, ensuring a positive brand experience and turning interactions into meaningful conversations.

Key responsibilities

• Monitor and manage brand social media communities across multiple platforms.
• Respond promptly to comments, messages, and customer inquiries.
• Escalate complaints or sensitive issues to the appropriate internal teams.
• Execute day‑to‑day engagement activities and maintain brand voice guidelines.
• Develop audience engagement strategies and identify new interaction opportunities.
• Generate insights from social listening and audience conversations.
• Lead community‑focused campaigns and initiatives after the first year.

Required profile

• Highly responsive and customer‑focused with strong cultural awareness.
• Ability to turn audience interactions into brand‑building dialogue.
• Excellent written communication skills.
• Proactive attitude and comfortable working in a fast‑paced digital environment.

Required skills

• Familiarity with community management tools and reporting systems.
• Experience with social listening and escalation protocols.