Customer Care Representative – US Market (On‑site, Karachi)

About the role

We are seeking a Customer Care Representative to serve US‑based customers from our Karachi office. You will engage in real‑time conversations, resolve inquiries, and ensure a positive experience for each caller.

Key responsibilities

• Answer inbound calls from US customers during the 6 PM – 2 AM shift.
• Diagnose issues, provide solutions, and follow up as needed.
• Maintain accurate records in a live US CRM system.
• Achieve performance targets and attend daily attendance requirements.
• Collaborate with the support team to continuously improve service quality.

Required profile

• Strong spoken and written English.
• Patient, composed, and able to stay calm under pressure.
• Available Monday to Saturday, 6 PM – 2 AM.
• Ability to commute to Gulistan‑e‑Johar, Block 14, Karachi.
• Prior experience in customer support, call centre or BPO is preferred, but fresh graduates with excellent English are welcome.

Required skills

What we offer

• Permanent, full‑time employment with a stable payroll.
• Base salary PKR 40,000 – 50,000 per month plus performance and attendance incentives (up to PKR 65,000 total).
• 15 days paid annual leave.
• Training on a live US CRM environment to build transferable skills.
• Regular salary payment on the same date each month for 16 years.