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This job expired on 08/09/2026. It no longer accepts applications.
Customer Experience Manager - Dry & NonFood
METRO Pakistan (Pvt) Limited · Karachi
Job description
About the role
As a Customer Experience Manager for the Dry & Non‑Food division, you will lead the store’s day‑to‑day operations, ensuring that customers receive a seamless and satisfying experience while driving sales and profitability for METRO.digital.
Key responsibilities
- Implement corporate policies and strategic decisions within the store.
- Monitor and optimise the store’s economic results.
- Organise and manage team work to achieve performance targets.
- Handle customer complaints, understand needs and propose solutions.
- Coordinate with functional teams to improve efficiency and market share.
- Maintain staff and product hygiene according to company policy.
- Implement shop merchandising, layout and traffic flow to maximise sales and customer satisfaction.
- Execute sales promotional activities and evaluate their effectiveness.
- Manage selling and customer‑service activities and staff competence.
- Oversee health, safety, security and emergency procedures.
- Develop staff skills through ongoing training provided by the company.
Required profile
- Bachelor’s degree.
Required skills
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METRO Pakistan (Pvt) Limited
Karachi