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This job expired on 01/08/2026. It no longer accepts applications.
Customer Relationship Manager – Retail SaaS
ShopSmart · Sind
Job description
About the role
We are looking for a proactive Customer Relationship Manager to join ShopSmart, a SaaS platform that helps organized retailers engage and retain their customers. The role focuses on building strong client relationships, driving usage of the platform, and supporting revenue growth.
Key responsibilities
- Engage with customers on a regular basis, present performance updates and propose ideas to increase sales and retention.
- Manage customer accounts, monitor payment status and provide timely online support.
- Collaborate with product, sales and support teams to continuously improve the customer experience.
Required profile
- 1–2 years of experience in CRM, preferably in SaaS or retail (fresh graduates are also welcome).
- Strong understanding of SaaS concepts and platforms.
- Excellent written and spoken communication skills.
- Self‑motivated, proactive attitude.
Required skills
- Figma
- Shopify
What we offer
- Long‑term career growth with clear advancement paths.
- Hands‑on exposure to SaaS solutions in the organized retail sector.
- A dynamic, collaborative work environment.
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ShopSmart
Sind