Customer Service and Sales Manager

About the role

This role sits at the heart of IWG’s global organisation, managing a flexible workspace centre as if it were your own business. You will be responsible for delivering sales targets while ensuring world‑class customer service.

Key responsibilities

• Manage all on‑site operations and solve challenges as they arise.
• Generate sales by acquiring new customers and upselling existing ones.
• Conduct tours for prospective clients and turn satisfied customers into brand ambassadors.

Required profile

• Proven experience leading a small, close‑knit team and meeting sales targets.
• Background in managing a flexible workspace centre, store, restaurant or similar customer‑focused site.
• Demonstrated ability to build a sales pipeline and close deals consistently.
• Mindset of passion, drive, ownership and resilience.

What we offer

• Fun, challenging and rewarding career with great induction training.
• Excellent ongoing learning and development opportunities.
• Generous quarterly commission incentives and sociable working hours.
• Access to flexible, personalised workplace benefits supporting mental, physical and financial wellbeing.