Customer Service Representative (Inbound & Outbound Calls)

About the role

Zdigitizing LLC provides embroidery digitizing and vector art services to customers worldwide and is looking for an experienced customer service representative who can handle calls and speak professionally with US-based clients. The position is full-time and permanent, working remotely on a fixed night shift from 8:00 PM to 5:00 AM Pakistan Standard Time.

Key responsibilities

• Handle inbound customer calls professionally and efficiently.
• Make outbound calls for customer follow-ups and service-related inquiries.
• Communicate with US-based clients about services, pricing, orders and customer concerns.
• Resolve customer queries and complaints while maintaining high service standards.
• Maintain accurate customer records, call logs and follow-up details.
• Coordinate with relevant departments to resolve customer issues.
• Follow company communication guidelines and customer service standards.

Required profile

• 1-2 years of relevant experience in call support; strong inbound call handling experience.
• Outbound calling experience is an advantage; experience with US or international clients is preferred.
• Excellent verbal English and a clear, professional accent suitable for US clients.
• Strong listening, comprehension and conversation-management skills, and confidence handling difficult conversations.
• Good customer handling, problem-solving and conflict-resolution skills, and ability to multitask.
• Fast and accurate typing skills.
• Willingness to commit to a minimum contract period of 1-2 years.

Required equipment

• Working laptop or desktop computer.
• Stable, high-speed internet connection.
• A quiet, professional workspace suitable for handling calls.

What we offer

• Salary of PKR 50,000-65,000 per month.
• Performance-based incentives and growth opportunities.