Customer Service Representative

About the role

ibex. is seeking a full‑time, on‑site Customer Service Representative to join its Lahore centre. You will interact with customers through phone, chat and email, providing accurate information, resolving issues and ensuring a positive experience.

Key responsibilities

• Handle inbound and outbound customer contacts across multiple channels.
• Document each interaction in internal systems and follow standard operating procedures.
• Escalate complex cases to supervisors when necessary.
• Meet performance targets related to quality, efficiency and customer satisfaction.
• Participate in coaching sessions and adapt to new tools, processes and client requirements.

Required profile

• Strong customer service background, preferably as a Customer Service Representative.
• Excellent spoken and written English; additional languages are a plus.
• Ability to work flexible shifts, including evenings, weekends and holidays.
• High school education minimum; a bachelor’s degree is preferred but not required.

Required skills

• Proficiency with computer‑based work, typing and multitasking.
• Experience using CRM or contact‑center tools.