Customer Service Representative

About the role

The role is to handle inbound and outbound calls with potential clients and members, generate leads for The Hive's coworking spaces and deliver prompt, professional customer service. It also covers follow-up calls on lost or won leads and coordination across departments.

Key responsibilities

• Handle inbound and outbound calls to engage potential clients and members.
• Generate leads by communicating the value proposition of The Hive's coworking spaces.
• Provide accurate information on services, pricing and availability.
• Assist in scheduling tours and meetings with the Community and Sales teams.
• Address inquiries, complaints and issues promptly, and perform feedback calls on lost or won leads.
• Handle inquiries related to business expansion, new partners, service upgrades and cross-selling.
• Maintain accurate records of inquiries, client details, communication history, follow-up status and outcomes in the CRM and other official channels.
• Manage inquiries about ongoing and upcoming company events, coordinate with departments and confirm with participants and clients.
• Coordinate between teams so inquiries are handled efficiently and opportunities are passed to the right departments.

Required profile

• Proven experience in a customer service or sales role.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Proactive, positive attitude with a strong desire to achieve targets.
• Fluency in English.