Customer Service Representative (Night Shift)

About the role

Cyber System Pvt. Ltd. is hiring a Customer Support Executive in Lahore for a fully onsite, night shift position (5:00 PM to 2:00 AM). The ideal candidate has excellent English communication skills and proven experience handling clients, with strong customer service skills and hands-on experience with both inbound and outbound calls.

Key responsibilities

• Handle inbound and outbound calls professionally.
• Communicate with clients and customers clearly and professionally.
• Resolve customer queries and provide appropriate solutions.
• Maintain strong client relationships and ensure a positive customer experience.
• Follow up with clients when required.
• Document customer interactions accurately and update relevant records.
• Meet assigned customer service and performance targets.
• Coordinate with internal teams to resolve customer issues.

Required profile

• Minimum 2 years of relevant experience in customer support, call center or client handling.
• Proven experience in client handling and customer relationship management.
• Experience handling both inbound and outbound calls.
• Fluency in English is mandatory; excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities, professional attitude and customer-focused approach.
• Comfortable working 5:00 PM to 2:00 AM and willing to work fully onsite at the Lahore office.

What we offer

• Competitive market-based salary.
• Professional and supportive work environment.
• Career growth opportunities.
• Onsite working environment.