Customer Service Specialist – US Client Support

About the role

ABS International is seeking a Customer Service Specialist to manage communication with its existing US‑based client base. The role requires experienced professionals who already understand professional phone communication and can apply it in a structured, long‑term environment.

Key responsibilities

• Manage follow‑up communication with existing US clients, handling post‑sale queries.
• Assist with onboarding questions and complete service documentation.
• Maintain accurate interaction records for each client conversation.
• Ensure professionalism, clarity, and patience in every customer interaction.

Required profile

• Minimum 1 year experience in a call centre, BPO, or international customer service environment.
• Fluent spoken and written English for live US customer conversations.
• Patient, composed, solution‑oriented attitude.
• High school diploma (university students currently studying are also welcome).
• Full permanent availability Monday to Saturday, 6 PM–2 AM, on‑site.

What we offer

• Competitive base salary paid on a fixed date each month.
• Attendance allowance of PKR 3,000 per month and performance incentives.
• Structured company contributions to a Provident Fund.
• 15 days fully paid annual leave.
• Stable, predictable shift with no rotation and clear growth path within a 16‑year‑old organisation.