Customer Success Specialist
My Tutor Source (MTS) · Lahore
Job description
About the role
My Tutor Source (MTS) is seeking a proactive, customer‑focused professional to build strong relationships, solve problems, and turn great experiences into long‑term partnerships.
Key responsibilities
- Build and maintain strong, long‑term relationships with customers.
- Understand customer needs and provide timely, effective solutions.
- Handle customer concerns professionally and ensure smooth issue resolution.
- Conduct regular follow‑ups to drive satisfaction and retention.
- Identify and convert upselling and cross‑selling opportunities.
- Maintain accurate customer records and follow‑up activities.
Required profile
- 3–4 years of experience in Customer Success, Client Management, Account Management, or a similar role.
- Proven experience in upselling and cross‑selling.
- Excellent verbal and written communication skills.
- Strong relationship‑building and problem‑solving abilities.
- Proactive, customer‑focused, and target‑oriented mindset.
- Ability to thrive in a fast‑paced work environment.
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Published 1 day ago
Expires 1 month from now
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My Tutor Source (MTS)
Lahore
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