Customer Support Associate (US Night Shift)

About the role

A full-time Customer Support Associate is needed to handle customer inquiries, complaints and issues related to orders, payments, subscriptions and accounts, ensuring a positive customer experience. The role works night shifts covering US business hours, six days a week.

Key responsibilities

• Respond to customer inquiries through live chat and email.
• Handle customer complaints and provide appropriate solutions.
• Resolve issues related to orders, payments, subscriptions and accounts.
• Follow up with customers until their issues are fully resolved.
• Provide accurate information about SolutionInn products, services and policies.
• Maintain a professional and customer-focused approach.
• Suggest improvements and innovative ideas to enhance customer support processes and the overall customer experience.

Required profile

• Bachelor of Business Administration (BBA) preferred; fresh graduates are encouraged to apply.
• 0-6 months of experience in customer support, customer service, call center, e-commerce, EdTech, SaaS or a related field.
• Experience with international or US-based customers is an advantage.

Required skills

• Excellent English communication skills, with a strong command of written and spoken English.
• Strong customer service and interpersonal skills, good problem-solving and attention to detail.
• Ability to handle difficult customers professionally and to multitask.
• Quick learner with a positive, patient and customer-focused attitude.

What we offer

• Competitive salary.
• Petrol allowance.
• Experience working with US-based customers.
• Career growth opportunities, including performance-based growth.