Customer Support Executive – International Clients

About the role

Frontline Atlas LLC is expanding its customer support team and is looking for an experienced Customer Support Executive to handle daily communication and operations for its US-based clients. The role suits someone who already understands customer support, communicates confidently in English and can manage inquiries professionally without constant supervision. It is a strictly on-site position in Township, Lahore.

Key responsibilities

• Handle customer inquiries through chat, email and other communication channels, giving timely and accurate responses.
• Manage several conversations at once while keeping service quality high.
• Follow up on pending requests and escalate urgent issues appropriately.
• Coordinate with team members on customer concerns and operational matters, and ensure smooth handovers.
• Maintain accurate records, update spreadsheets and complete routine administrative tasks.

Required profile

• At least 6 months to 1 year of professional customer support experience.
• Previous experience with international customers, preferably US-based.
• Strong written and spoken English; able to work independently and take ownership of tasks.
• Preferred: experience in chat or email support, and familiarity with CRM, ticketing or customer communication platforms.

Required skills

• Proficiency in Google Workspace and Microsoft Office.
• Attention to detail, problem-solving and time management.

What we offer

• Starting salary of PKR 40,000 to 50,000 per month, with growth based on performance.
• Training on company tools and processes, and a supportive team environment.
• Career advancement and long-term employment opportunities for strong performers.

To apply, submit an updated CV highlighting customer support experience, previous responsibilities and English communication skills.