Customer Support Executive

About the role

Phoenix Coderex LLC, a technology and digital solutions partner, is hiring a full-time, on-site Customer Support Executive based in Johar Town. The executive responds to customer inquiries by phone, email, chat and other channels, resolving issues quickly and accurately.

Key responsibilities

• Respond to customer inquiries and resolve issues promptly and accurately
• Troubleshoot basic technical problems and escalate complex cases to the right teams
• Maintain detailed records of interactions and solutions
• Monitor customer feedback, follow up on open tickets and work with internal teams to improve service workflows and user experience
• Contribute to support documentation, FAQs and knowledge base articles
• Promote customer satisfaction and adherence to company service standards

Required profile

• Strong customer support and customer service skills, with empathy, professionalism and effective communication
• Ability to handle feedback and complaints, and maintain positive client relationships
• Experience with online support, including live chat, email support and ticketing systems
• Technical support capability: basic troubleshooting, issue diagnosis and explaining solutions to non-technical users
• Excellent verbal and written communication and strong problem-solving ability
• Background in IT, computer science, business or a related field; prior customer support experience in a technology or digital services environment is an advantage
• On-site presence in Johar Town and the ability to manage several inquiries at once under pressure

Required skills

• Proficiency with CRM or helpdesk tools
• Live chat and ticketing systems