Customer Support Representative

About the role

Daiichi Real Estate is hiring a Customer Support Representative to be the first point of contact for its clients. The role handles inbound and outbound calls, answers property questions and makes sure nothing is left unresolved. It is with the collaborating property business and is not a software or IT position; it is open to female candidates only.

Key responsibilities

• Handle inbound calls and answer questions about properties, plots and availability politely and accurately.
• Make outbound calls to follow up on enquiries, confirm site visits and check in on open issues.
• Log every conversation in the CRM so the next person has the full picture.
• Pass serious buyers to the sales consultants and follow each one through to resolution.
• Reply to messages by email and WhatsApp within agreed response times.
• Flag recurring problems and suggest how they could be fixed at the source.

Required profile

• Clear, confident spoken English and Urdu.
• Patient and professional telephone manner, including with frustrated callers.
• Organised, reliable and able to keep accurate notes.
• Available to work on-site in DHA, Gujranwala.
• Nice to have: previous call centre, front desk or customer service experience, and any exposure to property, plots or real estate enquiries.

The position is full-time, on-site, and entry-level candidates are welcome, though experience is preferred. To apply, use the application form or send your CV directly to the employer, mentioning the role title.