Customer Support Representative – Marketplace Listings

About the role

The Customer Support Representative will manage a high‑volume product catalogue across Amazon, eBay and a Magento‑based website. The role focuses on listing accuracy, compliance, pricing updates and operational execution under the direction of the Marketplace Team Lead.

Key responsibilities

• Maintain and update listings on Amazon, eBay and Magento, ensuring accuracy, completeness and compliance.
• Perform bulk listing updates using flat files and structured templates, and resolve suppressions, errors and missing attributes.
• Work daily in Amazon Seller Central, raise and manage cases, and support account health by addressing violations.
• Handle FBA‑related tasks such as SKU setup, stranded inventory fixes and returns‑related listing issues.
• Ensure pricing and listing consistency across all platforms and follow SOPs to maintain catalogue stability.

Required profile

• Bachelor’s degree (required).
• 2–4 years of hands‑on experience managing Amazon listings, preferably with large or complex catalogues.

Required skills

• Strong daily working knowledge of Amazon Seller Central.
• Experience with flat files, bulk uploads and listing templates.
• Proficiency in Microsoft Excel.
• Basic understanding of Amazon listing policies and compliance requirements.