Customer Support Representative (On‑Site)

About the role

GlitchGone, a fast‑growing tech agency, is seeking a Customer Support Representative to join its Multan office. The role involves assisting international clients via live chat and Zoom, troubleshooting technical issues, and delivering a friendly, professional experience.

Key responsibilities

• Provide live‑chat support to clients.
• Conduct Zoom calls for client assistance.
• Identify, troubleshoot, and resolve technical problems.
• Explain solutions with clear, step‑by‑step instructions.
• Escalate complex issues to the technical team when necessary.
• Maintain a smooth, courteous, and professional client experience at all times.

Required profile

• Excellent spoken and written English.
• Strong problem‑solving and analytical thinking.
• Professional, patient, and customer‑focused attitude.
• Willingness to work rotational shifts, including weekends.

Required skills

• Familiarity with CRM software.
• Experience using Zoom for client communication.
• Proficiency with live‑chat support tools.

What we offer

• Two‑month probation with a 10,000 PKR monthly stipend.
• Performance‑based salary after probation (35,000‑60,000 PKR per month).
• Opportunity to develop technical and communication skills.
• Exposure to real‑world CRM systems and business operations.
• Structured career growth within a scaling tech agency.
• Performance‑driven, professional work environment.