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Customer Support Representative (Onsite)

ENCS · Territoire de la Capitale fédérale

New
Onsite Mid 🇬🇧 English
CRM

Job description

About the role

We are seeking a confident and empathetic Customer Support Representative to assist international clients with weight‑loss related queries. The role involves handling inbound and outbound communications while maintaining a professional and supportive tone.

Key responsibilities

  • Handle inbound and outbound calls, WhatsApp, email and other channels with international clients.
  • Provide accurate information based on approved guidelines and explain next steps clearly.
  • Record client interactions and follow‑up requirements in the CRM system.
  • Escalate medical or specialized questions to qualified professionals.

Required profile

  • Excellent spoken English with clear pronunciation and professional telephone etiquette.
  • Empathetic, patient and non‑judgmental when discussing weight‑loss concerns.
  • Strong listening and interpersonal skills.
  • 2–5 years of experience in customer support, call centres or healthcare/wellness preferred.

Required skills

  • Proficiency with CRM tools.
  • Basic computer skills and ability to use WhatsApp, email and other communication platforms.

Questions fréquentes

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Published 12 hours ago

Expires 1 month from now

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ENCS

Territoire de la Capitale fédérale

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