Customer Support Specialist

About the role

Nokhba.AI is looking for a friendly, responsive, and solution‑oriented Customer Support Specialist to assist candidates and employers using its AI‑powered HR platform. You will be the primary point of contact for platform questions, recruitment workflow guidance, account support, and basic technical issues.

Key responsibilities

• Respond to candidate and employer inquiries via chat, email, and other support channels.
• Guide users through platform features, job postings, candidate management, applications, and account settings.
• Troubleshoot basic technical and platform‑related issues and escalate complex matters to the appropriate teams.
• Monitor support tickets, follow up on open requests, and keep accurate interaction records.
• Identify recurring issues, maintain FAQs and help articles, and recommend service improvements.

Required profile

• Experience in customer support, helpdesk, SaaS support, or a related field.
• Excellent written and verbal communication skills.
• Strong problem‑solving, attention to detail, and follow‑up abilities.
• Patient, friendly, and customer‑focused attitude.
• Ability to explain technical information in simple language and manage multiple users in a fast‑paced environment.

Required skills

• SaaS platforms
• CRM systems
• Ticketing tools

What we offer

• Opportunity to work with cutting‑edge AI HR technology.
• Remote work flexibility.
• Collaborative team environment focused on continuous improvement.