Delivery Network Coordinator (Exams)

About the role

The British Council is hiring two Delivery Network Coordinators (Exams) in Lahore on an indefinite local contract. The role coordinates the secure, compliant delivery of exams and related operations, covering venue coordination, equipment readiness, materials handling and test-day staff management. It works in line with global Standard Operating Procedures, security standards and regulatory requirements.

Key responsibilities

• Oversee the sourcing, contracting and performance management of examination venues, suppliers and third-party delivery partners, ensuring compliance, operational readiness and value for money.
• Coordinate procurement, maintenance and availability of test-day equipment and materials, and the secure handling and transport of confidential examination materials.
• Lead venue inspections, readiness checks and operational risk assessments.
• Manage operational communications, staffing rosters, service issues and incident escalations with venues, test-day staff and internal teams.
• Support compliance audits, incident investigations and the maintenance of accurate operational records, working with the Governance and Compliance team.
• Manage supplier and venue contracts, purchase orders, payments and operational costs.
• Supervise Delivery Network Assistants, venue personnel and temporary test-day teams, supporting their training in operational procedures, security and compliance.

Required profile

• Graduate with a minimum of 2-3 years of experience coordinating secure, regulated service delivery such as exams, logistics or events.
• Proven ability to manage venues, equipment and logistics to strict security and quality standards.
• Strong organisational, problem-solving and stakeholder management skills, with the ability to handle competing priorities and maintain high standards of compliance and customer service.
• Strong written and spoken English; interviews are conducted primarily in English.
• Locally recruited: applications from candidates in Lahore with a natural right to work; relocation support is not provided.

Required skills

• Experience in service delivery, operational coordination, venue and logistics management or a similar field.
• Desirable: Lean Six Sigma qualification.