Dispatcher – Night Shift for US NEMT Operations

About the role

We are looking for an experienced Dispatcher to join our on‑site operations team in Rawalpindi. The role supports US‑based non‑emergency medical transportation (NEMT) companies, ensuring that nightly trips are coordinated safely, efficiently and on time.

Key responsibilities

• Monitor daily trips, driver locations, delays, idle time and upcoming pickups.
• Assign and reassign trips based on driver availability, location and timing.
• Coordinate pickups, drop‑offs, will‑call trips, cancellations and schedule changes.
• Communicate professionally with drivers, passengers, facilities and clients.
• Build efficient routes and multi‑loads while avoiding unnecessary backtracking.
• Respond proactively to late drivers, missed pickups and operational issues.
• Maintain accurate trip notes, driver statuses and dispatch records.
• Follow client procedures, broker requirements and escalation protocols.
• Collaborate closely with customer support and scheduling teams.

Required profile

• Previous experience in NEMT, transportation, logistics or dispatching.
• Strong spoken and written English communication skills.
• Ability to manage multiple trips and drivers in a fast‑paced environment.
• Strong decision‑making, problem‑solving and time‑management abilities.
• Reliability, punctuality and capacity to work under pressure.
• Willingness to work night shifts aligned with US business hours.

Required skills

• Dispatch software
• GPS tools
• Online portals for routing and trip coordination