Executive Aftersales & Services - Multan

About the role

Al-Ghazi Tractors Limited, a subsidiary of Al-Futtaim Group, is hiring an Executive Aftersales & Services for the Multan region. The role drives aftersales performance by resolving warranty and customer complaints, improving regional customer satisfaction and meeting spare parts and lubricants sales targets. It strengthens dealership and workshop operations, expands the service network and monitors product quality and field performance.

Key responsibilities

• Manage customer complaints and warranty claims so they are resolved quickly and customer satisfaction improves across the region.
• Monitor field failures and recurring technical issues, giving product quality feedback and reports to management.
• Drive spare parts and lubricants sales through dealers and affiliated workshops to meet regional targets.
• Audit dealerships and workshops regularly, identify gaps and implement improvement plans.
• Oversee warranty parts planning, inventory management and stock control to keep parts available and minimise discrepancies.
• Develop and strengthen the dealership and workshop network in Multan in line with company standards.
• Ensure aftersales processes, service KPIs and company policies are followed.

Required profile

• Bachelor's degree in Mechanical or Agricultural Engineering from an HEC-recognised university.
• 1-3 years of experience in sales, business development or aftersales in the automotive, tractor or allied industry.
• Experience achieving sales targets, expanding distribution networks and building customer relationships.
• Knowledge of the tractor or automotive industry, spare parts and lubricants sales, dealer operations and channel development is preferred.
• Willingness to travel frequently and work in a fast-paced, target-driven environment.

Required skills

• Strong sales, negotiation and business development skills.
• Excellent relationship management and communication skills.
• Proficiency in ERP systems and Microsoft Office.
• Ability to analyse market trends, monitor KPIs and prepare sales reports.