Executive Customer Operations – Defense (KHI)

About the role

PTCL Group is looking for an Executive Customer Operations professional to lead defense‑related customer services. The role focuses on driving business growth, ensuring network rehabilitation, and meeting service KPIs across the assigned territory.

Key responsibilities

• Acquire and support new customers while meeting daily, weekly and monthly service targets.
• Oversee new connection installations and ensure they meet quality and rehabilitation standards.
• Conduct field visits to monitor installation quality, rehabilitation work and sales activities.
• Coordinate with ANR and Technology teams to resolve communication breakdowns and customer complaints promptly.
• Utilise human resources, tools and equipment efficiently to deliver optimal customer experience.
• Prepare and maintain accurate daily, weekly and monthly service performance reports.

Required profile

• Bachelor’s degree in Engineering.
• 2 to 3 years of relevant experience in customer operations, networking or related fields.
• Proven ability to manage teams and meet performance KPIs.

Required skills

• Networking

What we offer

• Family‑centric policies including 6‑month maternity and 30‑day paternity leave.
• Hybrid work model for a balanced work‑life experience.