Executive IT Helpdesk

About the role

The Executive IT Helpdesk provides first‑line technical support to employees across the organization. You will resolve day‑to‑day issues related to Microsoft 365, desktop hardware and software, and basic networking, while managing tickets through JIRA.

Key responsibilities

• Provide first‑level support via JIRA, email, phone or in‑person and ensure timely ticket resolution.
• Diagnose and repair desktop/laptop hardware, operating system issues, and peripheral devices.
• Support Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.
• Perform basic LAN/Wi‑Fi troubleshooting, IP configuration, DNS/DHCP, and printer sharing.
• Coordinate warranty claims and other issues with external vendors.
• Maintain accurate IT asset and software licensing records.
• Assist the line manager with routine maintenance planning.
• Be on‑call for weekends or extended hours during critical outages.

Required profile

• Bachelor’s degree in Computer Science, IT, Electronics or related field.
• 0‑2 years of experience in helpdesk or desktop support.
• Familiarity with cloud platforms, especially Microsoft 365.
• Experience with JIRA Service Management or similar ITSM tools is a plus.
• Exposure to vendor coordination and hardware warranty management.

Required skills

• Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive).
• Windows 10/11 operating systems, system imaging and antivirus tools.
• JIRA Service Management ticketing.
• LAN/Wi‑Fi networking concepts, IP addressing, DNS, DHCP, printer sharing.
• Oracle ERP end‑user support.
• Excel for asset inventory management.
• Hardware diagnostics and peripheral support.