Front Desk Officer (Customer Relations)

About the role

The Customer Relations / Front Desk Officer acts as the first point of contact for clients and visitors, manages front desk operations and handles inquiries professionally. The role ensures smooth coordination between clients and the relevant departments within the firm's architectural and interior design business.

Key responsibilities

• Welcome and attend to clients, visitors and walk-in customers professionally.
• Handle incoming calls, emails and inquiries, directing them to the right departments.
• Manage client appointments, meeting schedules and visitor records.
• Provide basic information about the firm's architectural and interior design services.
• Coordinate with the Sales, Design and other teams on client inquiries and follow-ups.
• Maintain accurate records of inquiries, appointments and walk-ins.
• Keep the reception area organized, presentable and welcoming.
• Assist in managing client feedback and direct complaints to the concerned personnel.
• Support administrative tasks assigned by the reporting manager.

Required profile

• Bachelor's degree in Business Administration, Marketing or a related field.
• 1-2 years of experience in front desk operations, customer relations or client servicing.
• Experience in an architectural, interior design or similar service firm is preferred.

Required skills

• Strong verbal and written communication and professional appearance.
• Good organizational and time-management skills.
• Basic proficiency in MS Office and email correspondence.
• Ability to multitask and work with several departments.