Front Desk Officer – Hospitality

About the role

The Front Desk Officer will be the first point of contact for guests, visitors and staff, ensuring a professional and welcoming environment. This role supports overall office operations and helps maintain a well‑managed front‑office area.

Key responsibilities

• Deliver an excellent internal and external guest experience for employees, visitors, clients and guests.
• Manage office protocols, supervise housekeeping tasks, and coordinate courier services.
• Organise in‑house meetings and events, and maintain continuous liaison with relevant departments.
• Prepare daily reports and ensure timely reporting before staff arrival.
• Maintain various records including attendance sheets, stock issuance, genset and electric meter logs, water‑supply sheets, daily headcount, floor equipment, visitor logs, dispatch records and gate‑pass registers.

Required profile

• Bachelor’s degree in a relevant field.
• Previous experience in receptionist duties, customer service or a similar role.
• Strong communication abilities and professional interaction skills.
• Effective problem‑solving capabilities and composure under pressure.

Required skills

• Proficiency with Google Suite.
• Basic computer skills.
• Familiarity with standard office equipment such as phones and printers.