Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for all visitors and callers at our Karachi office. You will ensure a welcoming environment, manage communications, and support the smooth operation of daily office services.

Key responsibilities

• Maintain a tidy and presentable front‑desk area with all necessary materials.
• Greet and welcome guests, answer questions and address complaints.
• Handle all incoming calls, redirect them appropriately or take messages.
• Receive, sort and distribute letters, packages and incoming mail.
• Prepare outgoing correspondence and parcels.
• Manage email sorting, work order creation and follow‑ups.
• Oversee lunch and fruit vendor relationships.
• Conduct daily office cleaning inspections and complete monthly FE/QHSE checklists.
• Track office supplies, inventory and manage meeting‑room bookings.
• Supervise soft‑service staff, assign tasks and coordinate refreshments.
• Handle daycare, laundry, first‑aid box inventory and other facility‑related duties.
• Maintain records for the MD room, cafeteria crockery and spare‑parts inventory.

Required profile

• Bachelor’s degree in any field.
• 2–3 years of experience in office administration or front‑desk operations.
• Strong written and verbal communication skills.
• Basic understanding of financial terms and ability to calculate simple figures.
• Reasoning ability to follow instructions and solve routine problems.
• Ability to supervise a soft‑service team and coordinate tasks.

Required skills

• Proficiency with MS Office, especially Excel and Word.
• Intermediate skills in Outlook and internet/intranet use.
• Familiarity with office machines (printers, scanners, etc.).
• Basic bookkeeping knowledge.