Front Desk Officer

About the role

We are looking for a professional, well‑presented, and customer‑oriented Front Desk Officer to support our front‑office operations and daily administrative functions. The role involves interacting with hospitals, walk‑in patients, and internal departments to ensure smooth communication and service delivery.

Key responsibilities

• Share quotations and estimates with multiple hospitals daily via WhatsApp and email.
• Assist walk‑in patients and customers, addressing their needs promptly.
• Receive and dispatch courier documents while maintaining accurate records.
• Maintain proper filing and documentation of relevant records.
• Process and coordinate patient refunds as required.
• Resolve queries and concerns from hospitals and patients in a timely, professional manner.
• Answer phone calls and WhatsApp messages, ensuring timely responses.
• Coordinate with relevant departments to resolve customer and hospital‑related issues.
• Perform any other tasks assigned by the department or management.

Required profile

• Minimum B.Com (Bachelor of Commerce) or an equivalent degree.
• At least 1 year of front‑desk or reception experience.
• Professional, organized, punctual, and reliable demeanor.
• Strong communication, customer‑service, call‑handling, and multitasking abilities.

Required skills

• Proficiency in MS Excel.
• Basic computer operations.