Global Human Resources Business Partner

About the role

Aga Khan Health Services (AKHS), an agency of the Aga Khan Development Network, is looking for an experienced Global Human Resources Business Partner to join its Global HR team at the Central Office in Karachi, reporting to the Global Head of Human Resources. The role leads the development, implementation and continuous improvement of global HR policies, processes and practices covering safeguarding, talent acquisition and development, and employee relations and engagement.

Key responsibilities

• Lead the planning, coordination and implementation of strategic Global HR initiatives in line with organizational priorities and international best practice.
• Act as the global focal point for safeguarding, talent acquisition, learning and development, HR policy and employee relations and engagement.
• Manage the Safeguarding initiative, including FAQs, communication materials, toolkits and awareness resources, and coordinate with safeguarding focal persons.
• Manage the Safecall whistleblowing platform and act as escalation point for complex employee relations matters such as grievances, disciplinary cases and workplace investigations.
• Review and strengthen HR policies, employee handbooks and related frameworks for consistency and compliance with local labour legislation and international standards.
• Manage the Learning Management System, coordinate with internal and external stakeholders on digital learning, and run training needs assessments and competency-based training.
• Support talent development and succession planning, including high-potential identification and leadership programmes.
• Manage end-to-end recruitment for assigned senior leadership positions, including professional and safeguarding reference checks.

Required profile

• Master's in Human Resources or Organizational Development, or an equivalent combination of education, training and experience.
• Professional HR certification such as CIPD, SHRM, SPHR or CHRP is advantageous.
• At least 8 years of progressive HR experience, preferably in healthcare, development or humanitarian sectors.
• 3-5 years in a managerial or senior specialist role, preferably with global or regional responsibility.
• Demonstrated experience in safeguarding investigations and case management.
• Willingness to work evenings and weekends and to travel to Central Asia, East Africa, the Middle East and South Asia; applies only to those legally able to live and work in Pakistan.

Required skills

• Experience with HR systems and Microsoft Office, and producing reports and dashboards for senior management.
• Advanced knowledge of safeguarding, whistleblowing and HR compliance.
• Excellent English communication, interviewing, investigation and report-writing skills.
• Proficiency in another relevant language (e.g. Dari, Tajik, Swahili, Arabic) preferred.