Guest Relations Officer – Hospitality Front Desk

About the role

The Guest Relations Officer will be the first point of contact for residents and visitors at the Heritage Club, delivering a polished and welcoming experience. This role combines front‑desk duties with proactive guest service, ensuring that every interaction reflects the high standards of Bahria Town Karachi.

Key responsibilities

• Greet and assist residents, guests, and visitors in a courteous and professional manner.
• Manage front‑desk operations, including check‑in/check‑out procedures, visitor logs, and telephone inquiries.
• Address guest concerns promptly, escalating issues when necessary to maintain satisfaction.
• Coordinate with internal departments to fulfill service requests and ensure smooth operations.
• Maintain accurate records of guest interactions and generate regular reports for management.

Required profile

• Bachelor’s degree, preferably in Hospitality, Business or a related field.
• Minimum of 2 years experience in hospitality, front desk, or customer service.
• Well‑groomed appearance with strong communication and interpersonal skills.
• Preference will be given to residents of Bahria Town Karachi.

Required skills