Head of Volunteer Engagement and Strategy

About the role

TCF is looking for a Head of Volunteer Engagement and Strategy to lead its national volunteer engagement strategy and build a sustainable, high-performing volunteer ecosystem supporting fundraising, advocacy, community engagement and youth leadership. The role covers the full volunteer lifecycle, from acquisition and onboarding to engagement, development, recognition, retention and leadership pipeline, across programs such as Rahbar, the Summer Internship Program and Summer Camp.

Key responsibilities

• Promote TCF culture and values within the volunteer ecosystem and develop the national volunteer engagement and retention strategy.
• Provide strategic oversight of Rahbar, Summer Camp, the Internship Program and volunteer experience initiatives.
• Recruit, engage, retain and develop volunteers and volunteer leaders, and build relationships with veteran volunteers, university and corporate partners, alumni and internal stakeholders.
• Coordinate the Rahbar Steering Committee and other volunteer forums, and set up university, corporate, alumni and youth engagement partnerships.
• Work with Brands & Communications and Digital teams on acquisition campaigns, onboarding, communications and recognition.
• Manage volunteer data, reporting, dashboards and Salesforce records, and track recruitment, retention, satisfaction and program health metrics.
• Lead and develop a volunteer engagement team and collaborate with regional and functional teams through a matrix reporting structure.

Required profile

• 16 years of education (Master's degree preferred).
• 12+ years of total work experience, including 5+ years in relevant roles.
• Ability to lead geographically dispersed teams and manage stakeholder relationships.

Required skills

• Program management, stakeholder management and communication skills.
• Analytical and reporting skills.
• Experience with Salesforce, Excel, dashboards and data analysis.